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F.A.Q

F.A.Q.

Shippment

All orders will be shipped in 2- 3 days after getting payment, bulk orders may take 1-2 days more (some colored hair takes longer time, please check the following). Generally, E-packet /EMS shipping takes 7 -14 days, and DHL /Fedex / Aramex takes 4-8 days to deliver worldwide.

A tracking number will be informed after shipping, and you can use it to check the delivery status on shipper’s website as follows.

EMS: http://www.ems.com.cn/english.html

DHL: http://www.dhl.com/en.html

Fedex: http://www.fedex.com/cn_english/

Aramex: https://www.aramex.com/

Note: buyers may be charged of the customs duty or tax in destination country if any, please consult your customs policy in advance before ordering. 


Order customized time

To ensure the quality ,for some colored hair, we need to make them in our local plant. Order customized time: 7-10 days.

The colored hair we offer are in very good quality, due to the refelections in the monitor, lighting, etc, please understand that there may be a little color difference, we do our best to make the hair as close as possible, and the real items are very close to the photos show.  

Payment method

We take Paypal, Western union, and Moneygram, please tell us the following information after paying.

1) MTCN (money transfer control number)

2) sender’s first name and last name

3) the total amount you sent 

 

Return policy

All orders are checked carefully before shipping, in case of any problems, please contact us by email at: hair-bay@hotmail.com within 7 days of receipt of the goods.

For buyers who are not satisfied with the order and want to return the goods, a refund will be issued within 3 days of receiving the returned goods with no damages, however, in this case, buyers are responsible for the returned shipping cost, and a re-stock fee of 25% and the shipping cost will be charged.

Buyers who are not sure of the quality, please start with small orders.

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